1. What do you mean by Eauset complete bathing solutions?
   Eauset offers a unique and comprehensive bathing portfolio of products for every kind of bath spaces. It offers complete bathing solutions to your bathroom by providing Faucets, showers, Accessories, Sanitaryware & flushing system.
2. Where can I get EAUSET brochures ?
   You will find all available brochures in our website (www.eauset.com) or download our eauset app from Playstore (Android) or Itunes (Ios) with MRP
3. Where can I buy EAUSET products
   Please go on to our website or download our app and type in your Area name in the Find a Dealer (Contact us) tab.
4. Does EAUSET offer any applications for the Iphone?
   Yes, we have eauset app, please go to the ITunes store and search in Eauset.
5. Is Eauset faucets available in different colors other than chrome?
   No
6. Who designs EAUSET products?
   We have a team of designers based in Italy & India.
7. Where are EAUSET products produced?
   We have a state of art manufacturing unit at Bhiwadi, Rajasthan, India. Also visit our video section to take detour of our Factory. 

1. How long is the EAUSET Warranty
   Faucets – 10 years, Shower, Accessories/Allied items – 1 year.
   Sanitaryware- 10 years, Sanitaryware internal fittings & Seat Cover- 2 years.
   Electronic Products & Parts – 1 years.
   
   To avail the warranty, do register your product by calling @1800-11-0204 or through eauset app.

2. Are spare parts included in warranty?
   If EAUSET replaces a part under Warranty then the Warranty for the complete product is still valid for balance years from the date of registration. If a spare part is purchased out of product of Warranty then it has a Warranty for 1 year. To validate the EAUSET Warranty, proof of purchase is required.

3. What does the EAUSET warranty include?
   Warranty conditions exist when the performance of the product is impaired by faults caused within the material or manufacturing process (DEFECT). Warranty conditions do not apply on faults caused by a third party due to: handling of the product, not installing in accordance to fitting instructions, not maintained in accordance with our condition for care, maintenance carried out by other than qualified installers, use of spare parts not of our manufacture, connecting, bending, or damaging during installation, scratching surface, damaging surface due to applying incorrect cleaning agent. Where a product or part is replaced and / or repaired under Warranty, then the complete product / replaced parts still only carry the period of Warranty based on the original registration date of the complete product.

4. Where can I buy spare parts for EAUSET products?
   For assistance call our Call centers at 1800-11-0204

1. 1. Which is better for my Basin, a single-handle or double-handle faucet?
      This one’s up to you, and with a bit of research, you can decide what’s right for you. While a single-handle faucet offers convenient control of water volume and temperature, double-handle faucets offer additional styles and spout designs. For any other assistance call our at +91-124-4514301.
   2. What is high flow divertor?
      It delivers a high water flow even in low water pressure condition. It can be used on the top floor of the building where we always get less water pressure.
   3. What usage of Exposed shower pipes & can it be installed in my existing bathroom set up?
      Exposed shower pipes offers a wide shower experience without the need of complex concealed installation. It is available in new refreshing designs that can be integrated into any bathroom design old, new or renovated. With the provision of simultaneous working of showers, makes showering experience more enjoyable. It also comes with height adjustment feature; thereby showers can be positioned to release the spray either directly or diagonally from above. Its exposed applications make it easy to upgrade or renovate your bathroom at any time.
   4. What is a 1pc toilet vs. 2pc toilet?
      The one piece toilet is designed so the tank and bowl are cast as a single vitreous china fixture. Typically, one-piece toilets have a lower profile than two-piece toilets. Eauset one-piece toilets offer some of the lowest profiles in the industry. Two piece toilets have a separate toilet tank and bowl secured to each other. They are also referred to as close-coupled toilets. Many Eauset two-piece toilets offer a 3-bolt installation system which provides a sturdy, level connection between the toilet and bowl.
   5. Where to install Wall Hung or Floor Mounted WC ?
      Wall Hung: If you want a high-end, modern look for your bathroom, go for a wall-hung WC. Its beauty lies in the floating effect created by the commode. A wall-mounted WC comprises mainly four parts, namely a wall tank, a flush actuator (the device that controls flow), a toilet bowl and a seat.
      Wall Hung Pros :
      1. The height of a wall-mounted WC can be adjusted as per the homeowner’s requirements. This is especially useful for people with mobility issues, who medically require the WC to be at a higher level from the floor.
      2. Takes less space, 
      3. Clean, sleek look, 
      4. Easy to clean: the commode is raised and not touching the floor, the bathroom floor is much easier to mop and sweep.

      Wall Hung Cons : 

      1. Expensive
      2. Installation is difficult
      3. Limited access to water cistern: One of the biggest drawbacks of a wall-hung WC is that, since the flush tank is concealed, it may be difficult to access for repairs.
      4. Bolts may get loose

      Floor-mounted WC : Floor-mounted WCs are very commonly used. They are two types – the one-piece commode which is manufactured as a single unit by fusing the flush-tank and bowl, or a two-piece commode which is composed of separate bowl and tank parts. These are installed separately and connected during installation. Floor-mounted WCs are bolted to the floor – do make sure to use a gasket or a sealer between the commode’s bolts and the floor to prevent water seeping into the floor substrate.

      Floor-mounted WC Pros: 

      1. Affordable and easy to maintain.

      Floor-mounted WC Cons : 

      1. Takes more space 
      2. Not easy to clean : A floor-mounted commode is not very easy to clean, as it is difficult to access floor areas around the base of the commode and the junction between the flushing cistern and the bowl.
   6. What is the diff between siphonic and wash down features in WC ?
      Wash Down: In a wash down action toilet, the water from the tank pours into the bowl and washes the material down the outlet. It is a “pushing” action only, and does not evacuate the bowl. Waste is simply “pushed” by free flowing water out of the trapway (usually 4” in diameter). These toilets have small (4’’ x 5’’) water surface areas in the bowls that are deep down in the bowl.

      Siphonic : In a siphonic action toilet, the trapway fills with water during the flush which initiates a siphonic action which “pulls” material out of the bowl while the water entering the bowl from the tank through the jet and the rim “pushes” material out. This simultaneous pushing and pulling completely evacuates the bowl during every flush. Normally, the siphonic method employs a smaller outlet (usually 2” diameter).

Comparisons between these two types

1. 1. BOWL SIZE: Siphonic flushing requires a bigger elongated bowl to fill water properly to flush compared to the compact version of the wash down. 
   2. WATER SAVING :Wash down toilets is usually equipped with a DUAL FLUSHING mechanism that can accommodate 3 or 6 gallons per flush for solid or liquid waste. In contrast, siphonic toilets require 6 gallons or more to flush properly. 
   3. TRAPWAY: Siphonic has a greater tendency to clog due to the smaller trapway. Since wash down does not need this suction, it has a larger trapway but leaves less water on the bowl after flushing compared to the half full of the siphonic version. Splashing sometimes occurs when solid waste hits the water for wash down versions. This can be minimized by placing a piece of toilet paper over the water.
   4. SPARE PARTS AND MAINTENANCE: Over time, because of the impurities of our water, silicon or rubber washers for both toilets need to be changed. (Water seepage will occur); A wash down toilet has top button flush, ABS plastic float valve and flush valve which rarely need replacement. Siphonic type usually comes with the side lever, ABS plastic float valve and flush valve. Some versions have a float ball and chain which need to be replaced more often. (Replacement parts are generally sold in major hardware stores.)
   5. CLEANING: Depending on the holes around the bowl rim where the water comes out, some wash down toilets tend to have “water marks”. Europeans therefore prefer having a toilet brush as a part of their bath accessories over the plunger that is more for the clogging of a siphonic toilet. So make sure you buy a good quality siphonic toilet or you end up having the same maintenance issue of malls where they throwing tissue papers in the bowl is discouraged.
   6. CHANGING TOILETS :Siphonic toilets usually require a 12’’ (305mm) outlet from the wall to the center. Wash down versions need only 8-12’’ (200-300mm). So check whether it is possible or not to make adjustments on existing units before buying your toilet. Nowadays, most customers want to change from siphonic to wash down. There will be a difference in outlet of 4’’ gap. You can either move the outlet which will also require you to redo the waterproofing or you can cover this gap with a 4’’ pre-wall. It is best to consult your contractor regarding these changes.
2. Difference between UF vs PP Toilet Seat Cover?
   UF (Urea-Formaldehyde, Thermoset): 

   Distinctive features :The thermoset material is unscratchable.
   -Very easy to clean and even after years looks like at the first day
   -A high quality material and aesthetically looks like ceramic
   -Resistant against cigarette burns.
   -The most common color is white, whereas different colors are available on the market.
   -Can be printed.
   -Sounds more deep and less”plastic”.
   
   PP (Polypropylene, Thermoplastic):
   Distinctive features : Synthetic resin (grains) softened and transformed by injection.
   -Shiny look
   -Unbreakable
   -Interesting prices
   -Static effects (i.e. dust sticks on the material), not scratch resistant
   -“Plastic” look
   -Often very lightweight (but therefore also cheap)

3. Will a wax ring come with my toilet?
   

   Yes, it comes with product.

4. Will "T" bolts come with my toilet?
   

   No, they must be purchased separately.

1. How can I remove mineral deposits from my aerator?
   Remove the aerator. Soak it in vinegar overnight and flush it with water, rubbing it with a toothbrush if the deposits are stubborn. For any other assistance call our centers at 1800-11-0204
2. Does EAUSET provide any cleaning products
   No.
3. What should I use to clean my bath fittings & accessories?
   All Eauset faucets and accessories (chrome plated) should be ideally cleaned with water scale cleaner and a soft cloth or toothbrush. Read instructions given on the bottle before using cleaner. It is available at all Eauset authorized dealer counter at a reasonable price. Abrasive cleaning products (i.e. mould / mildew removers) should be avoided.